Questions

What families and organizations ask us.

Why we do this, who we do it with, and how the books actually get made. If your question isn’t here, ask us — a real person will answer it.

What we believe

Why we do this

MyHeroLegacy was not built as a gift shop. It was built because the people who carry these stories do not carry them forever.

Why does MyHeroLegacy exist?

Because the stories go quiet. A veteran spends forty years not talking about what he did, the family never quite knows how to ask, and then one day the person who could have answered is gone and the answers went with him.

A book is a reason to ask. Sitting down with the questionnaire gives a family permission to have the conversation they have been circling for years — and it turns what comes out of that conversation into something a grandchild will actually pick up and read.

What do you mean by honor culture?

Honor culture is the habit of treating service as something worth naming out loud. Not solemnity for its own sake, and not flag-waving — the plain practice of saying who someone was, what they did, and why it mattered, in a form the next generation can hold.

It shows up in how we build the books. The rank is right. The branch insignia is right for the period. The medals are the ones that were actually earned and no others. A firefighter gets firefighter questions, not military ones with the words swapped. Getting those details right is not pedantry — to the person who served, and to the people who served alongside them, it is the whole difference between being honored and being decorated with someone else’s history.

Is this just a novelty gift?

No, and the accuracy promise is how you can tell. A novelty product would happily print a generic uniform and a handful of impressive-looking ribbons, because nobody in the transaction would know the difference.

We will not invent a single medal. Decorations appear only when you tell us about them. If something on the proof is not right, it does not print.

Partner organizations

The organizations we work with

Veteran service organizations, departments, associations and nonprofits offer MyHeroLegacy to the people they already serve. We build and fulfill the books.

Who do you work with?

American Veterans Aid, which offers legacy books to the families it helps through the benefits process. Veteran Benefits USA, where the first veteran hero books were written and which remains a referring partner today. And BelindaJackson.com, which brings legacy books to an audience of authors, families and storytellers.

Each of them reached the same conclusion independently: the families they were already caring for wanted the story preserved, and nobody was doing it properly.

Why do veteran organizations refer families to you?

Because it fits what they are already doing. An organization helping a family through a benefits claim, a funeral or a move into care is often the only group of people asking that family about the person’s service at all. A legacy book is a natural thing to put in front of them at that moment, and it is not something a service organization can realistically build and host itself.

Referrals are attributed, permanently. If a family arrives through a partner, runs out of time, and comes back on their own six months later to finish the book, that partner is still credited with the introduction.

Do the books change depending on who referred us?

The book does not. The accuracy standard, the questions, the illustration quality and the review process are the same whether you arrive through a partner organization or type the address in yourself.

Partner with us

Extending the work

We would like more organizations doing this, not fewer. If your members served, or serve now, there is a version of this that fits.

Can our organization offer MyHeroLegacy to our members?

Yes, and we would welcome it. VFW and American Legion posts, fire departments and firefighter associations, police and law-enforcement associations, EMS agencies, military organizations, nonprofits and employers can all offer legacy books to the people they serve.

You do not build or host anything. We create your partner configuration, you send people to it, and every family that arrives through you is attributed to you for good.

What does it take on our side?

To begin with, a link. The simplest version of a partnership is a page on your site and a button that sends people into the MyHeroLegacy experience — no technology work, no integration, no credentials to manage.

Organizations that want more can have more: a lightweight widget that lives inside your own pages, and beyond that a proper integration. But none of that is a prerequisite for starting.

We are not a veterans organization. Does that matter?

No. The platform was built from the start for military personnel, veterans, firefighters, law enforcement, EMS and other first responders, and a memorial book for any of them. A fire department is not an awkward fit here — the questions, the vocabulary and the illustration references for firefighters already exist.

How do we start a conversation about it?

Get in touch and tell us who your members are and how you reach them. That is genuinely enough to work out whether there is something worth building together.

The book

What you get, and how it is made

What if I don’t know all of their service details?

You don’t need a complete record. Fill in what you know — every question that isn’t essential can be skipped, and the book is written around what you give us rather than guessing at the rest. Many families finish a first draft, then go back and add details after talking to a relative.

Can I make a book for someone who has passed away?

Yes. A memorial book is built for exactly that — written in remembrance, using photographs, dates, service history and the memories of the people who knew them. You can dedicate it to a family, a department or a unit.

Do you make books for firefighters, police and EMS?

Yes, and they are not military books with the words swapped out. Each hero type has its own questions, its own vocabulary and its own illustration references — department and station, apparatus and assignments, certifications and calls.

Who is the book written for — a child or an adult?

Whichever you choose. You pick the reader — child, teenager or adult — and that changes the vocabulary, the length, how much historical context is explained and the illustration style.

What it never changes is the facts. A book written for a seven-year-old is simpler than one written for an adult; it is not less true.

Can I change the story after it’s generated?

Every page can be reworded, and any illustration can be regenerated, as many times as it takes. There is no limit and no charge for revisions. Nothing goes to print until you approve the proof.

Accuracy

Getting the details right

How do you handle ranks, insignia and medals?

Carefully, and never creatively. Rank and insignia are matched to the branch and the period of service you give us. Decorations appear only when you tell us the person received them, and they are placed in the correct order of precedence.

We do not fill gaps with plausible-looking awards. If you don’t tell us about a medal, it is not in the book.

What if the proof gets something wrong?

Then it does not print. Tell us what is wrong, we fix it, and you look again. That is the whole of the promise, and it is why approval sits with you rather than with us.

Ordering and your account

The practical part

How long does the whole thing take?

Most families spend 30–45 minutes on the questionnaire, spread over as many sittings as they like. The draft book is generated the same day. Printing and shipping typically takes 7–12 business days after you approve the proof.

Do I have to finish in one sitting?

No. Create an account, and your progress is saved as you go. Come back in an hour or in a month; the book is waiting where you left it.

When do I pay?

Not until the proof is right. You can build the whole book, read every page and decide it isn’t what you wanted without paying for it.

Who owns the photographs and the finished book?

You do. Your photographs stay private to your account, are never published, and the book is yours to reprint, share and pass on.

Can I order more copies later?

Yes. Your books stay in your account, so a reorder is a few clicks rather than starting again — which matters when the rest of the family sees the first copy and wants one.

Still deciding

Ask them the questions while you still can.

Begin the book in a few minutes. Save your progress, come back whenever, and pay nothing until the proof is exactly right.