Shipping & Returns

The short version

If your book is damaged, misprinted or lost on the way, tell us within 30 days and we will replace it free. Because each book is personalised and printed for you alone, we cannot take one back simply because you changed your mind — which is why you approve a proof before anything is printed.

How your book gets to you

Printed books are produced by our print partner and shipped directly to the address you gave at checkout. Books usually arrive 10–14 days after you approve your proof — that covers printing and delivery together. Your order page shows the current estimate, and tracking once it ships. You can follow the order from your account, and we email you when it ships.

We currently ship printed books within the United States only. A Digital Edition can be bought and read anywhere.

A Digital Edition is available in your account as soon as your order is complete; nothing is shipped.

Cancelling

You can cancel for a full refund while your order is still with us, before the print file reaches the printer. After that the book is being made and cannot be stopped — there is no copy on a shelf to put back.

To cancel, email books@myherolegacy.com with your order number as soon as you can.

If something is wrong with your book

Write to books@myherolegacy.com within 30 days of delivery, with your order number and a photograph of the problem. We will send a replacement at no cost, or refund you if we cannot. You will not normally need to send the damaged copy back.

This covers:

• damage in transit, or a binding or cover fault;
• printing faults — missing or duplicated pages, ink problems, pages badly out of alignment;
• a book that differs from the proof you approved;
• an order that never arrives, or is confirmed lost by the carrier.

What is not a fault

A few things are part of how printing and generated artwork work, and are not grounds for a replacement:

• Colour differing from your screen. Screens emit light and paper reflects it; ink on paper is always a little different. Small variations between copies are normal too.
• Anything that was in the proof you approved — a misspelled name, the wrong date, a photograph you would rather have swapped, an illustration you have gone off. Please take your time over the proof; that is what it is for.
• Change of mind. A personalised book cannot be resold to anyone else.

If you have approved a proof and then spot a mistake, write to us anyway. We would rather hear about it than not, and we will tell you honestly what it would cost to put right.

Digital Editions

Because a Digital Edition is delivered immediately, it cannot be returned once it is available in your account. If the file will not open or is faulty, tell us and we will fix it or refund it.

Wrong address

Check the delivery address before you pay. If a book is undeliverable because the address was wrong, we can have another printed, but we will have to charge for it. If you spot the mistake before the file goes to the printer, email books@myherolegacy.com straight away and we will correct it for nothing.

Refunds

Refunds go back to the card you paid with, through Stripe. Your bank decides how quickly it appears, usually within a few business days of us issuing it. Where a discount code was used, we refund the amount you actually paid.

How to reach us

IT Unlocked LLC, doing business as MyHeroLegacy6901 S. Pierce Street #380, Littleton, CO 80128support@myherolegacy.com